Delivery and returns
Everything you need to know before ordering: where we deliver, how quickly, at what price, and how to return an item.
Livraison en Belgique, France et LuxembourgPoint relais Mondial Relay ou GLS à domicile
Shipped within 48 hoursWorking days, after the order is confirmed
Dès 5,90 € TTC par commandePoint relais : offerte dès 59 € TTC. Domicile : 8,50 €, offerte dès 129 € TTC
How is your order delivered?
| Mode de livraison | Pays livrés | Frais de port (TTC) | Offerts dès (TTC) |
|---|---|---|---|
| Mondial Relay, point relais | Belgique, France et Luxembourg | 5,90 € | 59 € |
| GLS, à domicile | Belgique, France et Luxembourg | 8,50 € | 129 € |
Mêmes tarifs en Belgique, en France et au Luxembourg. Votre commande est expédiée sous 48 h (jours ouvrés) après validation. Dès l'expédition, vous recevez les informations de suivi de votre colis ; le délai d'acheminement dépend ensuite du transporteur. Ces tarifs concernent les filets à foin et les friandises. Les tapis GF box One sont livrés sur palette : frais et délais sur demande.
Livraison hors Belgique, France et Luxembourg : pour un envoi vers un autre pays, contactez-nous : nous étudions chaque demande.
Returning an item
You have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason.
- Let us know by email at contact@horsebuild.eu before the end of the 14-day period, quoting your order number.
- Send the item back within 14 days of your request, complete and in its original condition. Return costs are at your expense.
- We refund you within 14 days of your request, including the initial delivery costs (standard rate). The refund may be deferred until the returned item is received.
Custom-made products: nets made to your dimensions or specifications (flat nets and custom-made nets) are not subject to a right of withdrawal.
Damaged parcel or non-conforming product?
Contact us with your order number and photos. You benefit from the legal guarantee of conformity: we will find a solution (replacement or refund), and return costs are then at our expense.
Frequently asked questions
When will my order be shipped?
Within 48 hours (working days) after your order is confirmed.
How do I get free delivery?
Elle est automatique dès 59 € TTC d'achats en point relais et dès 129 € TTC d'achats à domicile, en Belgique, en France et au Luxembourg.
Can I return a custom-made net?
No, products made to your specifications are excluded from the right of withdrawal. In case of a defect, the legal guarantee of conformity applies.
Delivery and returns
Everything you need to know before ordering: where we deliver, how quickly, at what price, and how to return an item.
Livraison en Belgique, France et LuxembourgPoint relais Mondial Relay ou GLS à domicile
Shipped within 48 hoursWorking days, after the order is confirmed
Dès 5,90 € TTC par commandePoint relais : offerte dès 59 € TTC. Domicile : 8,50 €, offerte dès 129 € TTC
How is your order delivered?
| Mode de livraison | Pays livrés | Frais de port (TTC) | Offerts dès (TTC) |
|---|---|---|---|
| Mondial Relay, point relais | Belgique, France et Luxembourg | 5,90 € | 59 € |
| GLS, à domicile | Belgique, France et Luxembourg | 8,50 € | 129 € |
Mêmes tarifs en Belgique, en France et au Luxembourg. Votre commande est expédiée sous 48 h (jours ouvrés) après validation. Dès l'expédition, vous recevez les informations de suivi de votre colis ; le délai d'acheminement dépend ensuite du transporteur. Ces tarifs concernent les filets à foin et les friandises. Les tapis GF box One sont livrés sur palette : frais et délais sur demande.
Livraison hors Belgique, France et Luxembourg : pour un envoi vers un autre pays, contactez-nous : nous étudions chaque demande.
Returning an item
You have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason.
- Let us know by email at contact@horsebuild.eu before the end of the 14-day period, quoting your order number.
- Send the item back within 14 days of your request, complete and in its original condition. Return costs are at your expense.
- We refund you within 14 days of your request, including the initial delivery costs (standard rate). The refund may be deferred until the returned item is received.
Custom-made products: nets made to your dimensions or specifications (flat nets and custom-made nets) are not subject to a right of withdrawal.
Damaged parcel or non-conforming product?
Contact us with your order number and photos. You benefit from the legal guarantee of conformity: we will find a solution (replacement or refund), and return costs are then at our expense.
Frequently asked questions
When will my order be shipped?
Within 48 hours (working days) after your order is confirmed.
How do I get free delivery?
Elle est automatique dès 59 € TTC d'achats en point relais et dès 129 € TTC d'achats à domicile, en Belgique, en France et au Luxembourg.
Can I return a custom-made net?
No, products made to your specifications are excluded from the right of withdrawal. In case of a defect, the legal guarantee of conformity applies.